Refund Policy / Orders FAQ

Do you offer returns?

Due to the nature of the items all sales are final. We are unable to offer refunds,  returns or exchanges. Please note, colors may vary due to monitor resolution settings on desktops and mobile devices and may appear different on each individual based on skin tone and lip pigmentation. Returns and exchanges will not be accepted for this reason. Mickisongcosmetics.com reserves the right to deny any refund/exchange at any time.

  

 

Order Cancellation

To better serve you orders begin the fulfillment process immediately after order is submitted. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all information is correct before submitting your order. 



 

How can I check the status of my order?

Order confirmations are sent to the email provided at checkout immediately after purchase. Please check that your email is entered correctly to ensure you receive it. If for any reason you have still not received your confirmation email please contact us customerservice@mickisongcosmetics.com

 

I put the wrong address on my order what should I do?

Please ensure your shipping address is correct when placing your order. Micki Song Cosmetics is not responsible for orders delivered to the incorrect address provided by the customer.

 

How can I track my package?

Once your order has been fulfilled you will receive an email with a link to your USPS tracking number.

  

My order arrived damaged

In the unlikely event that an item arrives damaged due to shipping, please contact us within 1 day of receipt. Please include a picture of the damaged item as well as your packing slip so we can best assist you. Please note, we are not responsible for items damaged upon use.

 

I received incorrect items in my order, what should I do?

Please contact customerservice@mickisongcosmetics.com 24 hrs after receiving your order. Please provide your order number and a photo of the items you received. 

 

My package is stuck in transit or marked delivered but never arrived:

If you purchased Route Shipping Insurance at checkout please review information here on how to file your claim.

If you did not choose shipping protection please contact the postal service for your zip code.