FAQ
Frequently asked questions:
Are Micki Song Cosmetics products sold in any other retailer?
No. Not at this time.
I placed an order. When will my package arrive?
All packages ship via USPS. Delivery estimates are based on ship date and your destination address. International orders may take up to 2 weeks and may be subject to customs clearance procedures which can cause delays beyond our original delivery estimates. Some orders arrive sooner than expected, but orders may take a little longer (sometimes up to 45 days) due to custom delays.
Order Fulfillment: The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-7days.
For US orders: Once your order is fulfilled please allow 3-7 BUSINESS DAYS.
You will receive a USPS tracking number by email when your order is fulfilled.
*Please allow 24 to 48 hrs for tracking number to be updated by the USPS.
USPS First Class Mail:
United States: 3-7 business days
Canada: 7-10 business days
Everywhere Else: 10-14 business days (can be up to 6-8 weeks)
*Please see our shipping page for further shipping information.*
What method is used for shipping?
All packages are shipped via USPS.
SALES TAX:
Sales tax wlll be applied to your order during Checkout where applicable.
DO YOU OFFER EXPRESS SHIPPING?
Not at this time.
DO YOU SHIP INTERNATIONALLY?
Yes, but please keep in mind International orders may be subject to import taxes, customs duties and fee's levied by your country's customs department upon arrival not included in your order total. When ordering from mickisongcosmetics.com the recipient of the shipment is the importer of record and is responsible for any of these import fee's, as well as complying with all laws and regulations of the destination country. Micki Song Cosmetics does not collect duties and taxes, and we can not predict what your particular charges may be. Customs policies vary widely from country to country, so contact your local customs office for more information.
ORDER CHANGES/CANCELLATIONS:
To better serve you orders begin the fulfillment process immediately after order is submitted. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
RETURN POLICY
All sales are final. We do not offer returns or exchanges. Please note, colors may vary due to monitor resolution settings on desktops and mobile devices and may appear different on each individual based on skin tone and lip pigmentation. Returns and exchanges will not be accepted for this reason. Mickisongcosmetics.com reserves the right to deny any refund/exchange at any time.
In the unlikely event that an item arrives damaged due to shipping, please contact us within 7 days of receipt. Please include a picture of the damaged item as well as your packing slip so we can best assist you. Please note, we are not responsible for items damaged upon use.
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM?
For customer service inquiries only, please E-mail customerservice@mickisongcosmetics.com We respond to all emails within 48 hours.
DO YOU OFFER SUBSCRIPTION SERVICES?
We DO NOT offer any subscription based service. The only time you will be charged is when you manually complete an order on our website. There is no reoccurring charge of any kind.
ARE YOUR PRODUCTS CRUELTY FREE?
Micki Song Cosmetics is cruelty free and recognized by PETA as a cruelty free company. We are committed to cruelty free cosmetics. We do not test our products on animals.
WANT US IN YOUR STORE?
Send us an email! sales@mickisongcosmetics.com