Frequently asked questions
I placed an order. When will my package arrive?
All packages ship via USPS. Delivery estimates are based on ship date and your destination address. International orders may take up to 2 weeks and may be subject to customs clearance procedures which can cause delays beyond our original delivery estimates.
Order Fulfillment: The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-7days.
For US orders: Once your order is fulfilled please allow 3-7 BUSINESS DAYS.
You will receive a USPS tracking number by email when your order is fulfilled..
USPS First Class Mail:
United States: 3-7 business days
Canada: 7-10 business days
RETURN POLICY
Due to the nature of the products, all sales are final. Please note, colors may vary due to monitor resolution settings on desktops and mobile devices and may appear different on each individual based on skin tone and lip pigmentation. Returns and exchanges will not be accepted for this reason. Mickisongcosmetics.com reserves the right to deny any refund/exchange at any time.
In the unlikely event that an item arrives damaged due to shipping, please contact us within 7 days of receipt. Please include a picture of the damaged item as well as your packing slip so we can best assist you. Please note, we are not responsible for items damaged upon use.
ARE YOUR PRODUCTS CRUELTY-FREE?
Yes! We are proud to be recognized by PETA as a cruelty-free company.
How much does shipping cost?
Standard US Shipping (USPS) $5.00 (Free for orders over $50)
ORDER MODIFICATION/CANCELLATION
To better serve you orders begin the fulfillment process immediately after order is submitted. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all information is correct before submitting your order.
I HAVE NOT RECEIVED MY ORDER BUT IT SAYS DELIVERED, WHAT SHOULD I DO?
In the event that your package shows delivered but has not arrived, please contact the local postal service for your zip code for further assistance.
Please note, Micki Song Cosmetics is not responsible for lost, stolen or delayed packages.
DO YOU OFFER EXCHANGES?
Not at this time. Due to the nature of our products all sales are final.