Route Shipping Insurance

Route Package Protection

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

 

What is Rout Protect

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, damaged items in the event that there is a shipping issue with your order.

Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

 

How it works: Refunds and Reorders

When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

When replacing an item, Route will reorder the items in your order and covers the subtotal of the order cost. *Please note that when selecting the option to have your order replaced that is subject to in-stock availability. 

If you purchased Route Package Protection and need to file: File here

 

Routes Policies

For a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.  

 

Marked as Delivered but missing package

Order issues for packages marked "delivered" yet not received are considered by Route as stolen and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis delivered or easily found around the premises.

  • Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 
  • Orders over $100 USD require a police report

Stuck In Transit (Lost)

Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint.

  • Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date
  • Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

 

How do I file a shipping issue for my lost, stolen or damaged order?

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

 

You can also file a shipping issue on Route’s app or via their website here